We talk to people all the time about their IT. One of the ideas that comes up frequently is that IT is a necessary evil on the business landscape. It’s a pain to organize office infrastructure, and most business owners don’t have the technical knowhow to get their system functioning on their own. That’s why they choose managed services.
Over our years in the IT business, we’ve discovered what we believe is the best process for transforming how SMBs think of their IT. Our process is designed to provide a level of comfort that eliminates surprises, unexpected costs, and a compromise in security.
Our process gives you the greatest control of your infrastructure, as we secure your systems, configure the apps you need for better workflow, and customize your technology so you have scalability. Your virtual IT team is behind you every step of the way.
Step 1: Conversation
Where do you want your organization to be? The first thing we do is sit down with you and discover why you came to us. How can IT change the face of your business?
The conversation is all about you and what you want out of your business. Because your business goals should drive your technology. As we learn how your business functions, we gain the knowledge necessary to design the technology solutions you need to reach your goals. This is how we become a true business partner.
Step 2: Analysis
Where are you now? Analysis and assessment is when we dive into your system. We survey your current hardware and software to separate the jewels from the junk.
It’s important to understand where you in your current state. The analysis portion of our process is where we discover the starting point for enhancing your business.
Step 3: The Map
Your roadmap shows you exactly how you get to the system you need to simplify your work and expand your possibilities. This is IT budgeting in a nutshell. A nutshell catered to your budget.
The key here is to take the surprise element out of your IT. No surprise invoices, no unexpected costs: This is one of the big benefits to flat-rate IT. We plan out your next three to five years, based on your budget and your goals.
Step 4: Transformation
The most fun part is the onboarding. Here, we outfit your organization with the tools you need to turn your ideas into reality. We implement new processes and best practices, so you’re comfortable with your system.
Once your new system is in place, you begin to see changes immediately. As your team shows new levels of productivity and collaboration, you also sleep soundly knowing your security is at its peak and safe.
Step 5: Walking the Walk
Communication breakdown. It’s always the same. But our ongoing support eliminates this common frustration. Nothing falls through the cracks because your virtual IT team is always behind you.
We keep your system running, proactively handling any IT issues we find, keeping your productivity high and your systems safe so you can focus on what really matters: running your business.