Many iPhone users have experienced issues with “unexpected” shutdowns of their devices. The problem seems to manifest itself with iPhone 6, 6s, 6 Plus and 6s Plus devices that stop working, forcing a user to
have to plug into a power outlet to get their iPhone back on.
Apple has provided a fix to this bug with the new update in iOS 10.2.1. Already there is evidence that this update has dramatically helped iPhone users with this issue. The shutdown problem does not impact iPhone 7 devices.
Here is the comment Apple provided on the issue and update:
With iOS 10.2.1, Apple made improvements to reduce occurrences of unexpected shutdowns that a small number of users were experiencing with their iPhone. iOS 10.2.1 already has over 50% of active iOS devices upgraded and the diagnostic data
we’ve received from upgraders shows that for this small percentage of users experiencing the issue, we’re seeing a more than 80% reduction in iPhone 6s and over 70% reduction on iPhone 6 of devices unexpectedly shutting down.
We also added the ability for the phone to restart without needing to connect to power, if a user still encounters an unexpected shutdown. It is important to note that these unexpected shutdowns are not a safety issue, but we understand it can be an
inconvenience and wanted to fix the issue as quickly as possible. If a customer has any issues with their device they can contact AppleCare.
You can start the update on your iPhone 6, 6s, 6 Plus and 6s Plus by first backing up your device. Make sure you have plenty of battery power or are plugged into an outlet and then going to your
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