Do you want to know how you can improve your firm management, take better control of your business expenses and
actually reduce your operating costs? There's no trauma involved, there's no adventure of blind exploration, and the potential
benefits of the solution are now well documented. IT (information technology) outsourcing in the form of managed services is one strategic business
direction that can help you meet your organizational goals and your budget.
The managed services path is well trodden and is proven to be a valuable and viable strategic business option for
small to medium sized accounting, tax professional, financial service and professional service firms. No longer exclusive to large corporations and
government, the same benefits of a managed services approach can now be gained by everyone.
Managed services programs are continuing to rapidly gain ground for three solid reasons that are further addressed in this White Paper
All businesses, regardless of size, have a need for computer and information services support. Many, however, cannot justify or budget for a full-time
support specialist, but still want round-the-clock peace of mind in knowing systems are well managed and under control. There is also a need to have
confidence that the expertise to seamlessly minimize any impact in terms of costly and unforeseen downtime and disruption is on hand and already
Organizations today recognize the importance of implementing an operating model that will
serve their own and the customer's needs, while optimizing results.
Managed services can deliver strategic and operational value
because it has the potential to deliver ongoing technology
in addition to business benefits, depending
on the function(s) outsourced.
Your firm can take advantage of managed services to achieve your top IT priorities. Having outsourced IT management, user support and proactive
maintenance combined, on an ongoing basis, allows you to constantly and consistently exceed expectations through:
But what is managed services and is it for small firms like mine?
Managed services is a comprehensive, end-to-end technology support service. Generally, and depending on the service provider, a managed services
program is based on the philosophy that by providing clients daily, proactive monitoring of network systems and support, a provider can reduce and/or
eliminate technology-based issues and emergencies.
Ultimately, the goal of managed services is to keep clients focused on their business by reducing downtime and providing a single point of contact for
all technology-based needs.
As a flexible IT support model, a managed services program is able to reduce ongoing costs by using different resource levels effectively and at the
appropriate time. This generally includes a mix of remote and onsite support.
For those providers who also give their clients a fixed monthly fee, the burden is on the provider to keep technology operations running
smoothly, not the client. Good managed service providers will aim to become an extension of your business, not just the part-time "IT guy."
Managed services programs are designed to support your business through effective investment in and management of technology. Many managed service
offerings include, but are not limited to, the following services:
Good business is about having partnerships that extend beyond traditional service and vendor roles.
You need your technology to work for you, not against you, so that it is easier for you to conduct business. In today's fast-moving business world,you need 24/7 reliability – that's why you invested in technology in the first place. You also need dedicated and focused professionals familiar with your business with up-to-date expertise working for you to make sure that your
technology ROI is maximized at every opportunity.
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Ms. Urvi Shah, Director of Educational Technology and Innovation
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